HTC Surround hard reset

Performing a HTC Surround Windows phone factory reset using phone buttons

If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

1. With the phone turned off, press and hold the VOLUME UP and DOWN buttons, and then briefly press the POWER button.
2. Wait for the screen to show the instructions on how to do the factory reset, and then release the VOLUME UP and DOWN buttons.
3. Follow the instructions onscreen to factory reset your phone.

All of your data will be lost! Back up before doing a hard reset!

Performing a HTC Surround factory reset (hard reset)

1. On the Start screen, tap .
2. Tap Settings > about phone.
3. Tap reset your phone, and then tap yes.