HP TouchSmart System recovery at system startup
If Windows 7 is not responding, but the computer is working, use these steps to perform a system recovery:
NOTE: System recovery deletes all data and programs you created or installed after purchase. Therefore,
ensure you back up, to a removable disc, any data you want to keep.
ensure you back up, to a removable disc, any data you want to keep.
1 Turn off the computer. If necessary, press and hold the On button until the computer turns off.
2 Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3 Press the On button to turn on the computer.
4 As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your
keyboard until the Windows is Loading Files message appears on the screen.
5 Under I need help immediately, tap System Recovery.
2 Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3 Press the On button to turn on the computer.
4 As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your
keyboard until the Windows is Loading Files message appears on the screen.
5 Under I need help immediately, tap System Recovery.
6 If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended) button, and then tap Next. Otherwise, select Recover without backing
up your files button, and then tap Next.
System recovery begins. After system recovery is complete, tap Finish to restart the computer.
7 Complete the registration process, and wait until you see the desktop.
8 Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
first (recommended) button, and then tap Next. Otherwise, select Recover without backing
up your files button, and then tap Next.
System recovery begins. After system recovery is complete, tap Finish to restart the computer.
7 Complete the registration process, and wait until you see the desktop.
8 Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
Starting system recovery from user-created recovery discs
NOTE: System recovery deletes all data and programs you created or installed after purchase. Therefore,
ensure you back up, onto a removable disc, any data you want to keep.
To perform a system recovery using recovery discs:
1 If the computer is working, create a backup DVD containing all the data files you want to save. When
you are done, remove the backup disc from the drive tray.
you are done, remove the backup disc from the drive tray.
CAUTION: All data on the hard disk drive will be deleted. You will lose data if it is not
backed up.
backed up.
2 Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3 Insert recovery disc #1 into the DVD drive tray, and close the tray.
4 If the computer works, click the Start button, click the arrow button next to Shut Down, and then
click Shut Down.
Or
If the computer is not responding, press and hold the On button for approximately 5 seconds, or until
the computer turns off.
5 Press the On button to turn on the computer.
If you are prompted to choose between running System Recovery from disc or from hard drive, select
Run program from disc, and then click Next.
6 Under I need help immediately, click Factory Reset.
7 If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended) button, and then click Next. Otherwise, select Recover without backing
up your files button, and then click Next.
8 If you are prompted to insert the next recovery disc, do so.
9 When the Recovery Manager is finished, remove all recovery discs from the system.
10 Click Finish to restart the computer.
3 Insert recovery disc #1 into the DVD drive tray, and close the tray.
4 If the computer works, click the Start button, click the arrow button next to Shut Down, and then
click Shut Down.
Or
If the computer is not responding, press and hold the On button for approximately 5 seconds, or until
the computer turns off.
5 Press the On button to turn on the computer.
If you are prompted to choose between running System Recovery from disc or from hard drive, select
Run program from disc, and then click Next.
6 Under I need help immediately, click Factory Reset.
7 If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended) button, and then click Next. Otherwise, select Recover without backing
up your files button, and then click Next.
8 If you are prompted to insert the next recovery disc, do so.
9 When the Recovery Manager is finished, remove all recovery discs from the system.
10 Click Finish to restart the computer.
System recovery from the Windows 7 Start menu
If the computer is working, and Windows 7 is responding, use these steps to perform a system recovery.
NOTE: System recovery deletes all data and programs you created or installed after purchase. Therefore,
ensure you have backed up, to a removable disc, any data you want to keep.
ensure you have backed up, to a removable disc, any data you want to keep.
1 Turn off the computer.
2 Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3 Turn on the computer.
4 Tap the Start button, All Programs, Recovery Manager, and then tap Recovery Manager.
If prompted, tap Yes to allow the program to continue.
5 Under I need help immediately, tap System Recovery.
6 Tap Yes, and then tap Next. Your computer restarts.
7 Under I need help immediately, tap System Recovery.
8 If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended) button, and then tap Next. Otherwise, select Recover without backing
up your files button, and then tap Next.
System recovery begins. After system recovery is complete, tap Finish to restart the computer.
9 Complete the registration process, and wait until you see the desktop.
10 Turn off the computer, reconnect all peripheral devices, and turn the computer back on
2 Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3 Turn on the computer.
4 Tap the Start button, All Programs, Recovery Manager, and then tap Recovery Manager.
If prompted, tap Yes to allow the program to continue.
5 Under I need help immediately, tap System Recovery.
6 Tap Yes, and then tap Next. Your computer restarts.
7 Under I need help immediately, tap System Recovery.
8 If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended) button, and then tap Next. Otherwise, select Recover without backing
up your files button, and then tap Next.
System recovery begins. After system recovery is complete, tap Finish to restart the computer.
9 Complete the registration process, and wait until you see the desktop.
10 Turn off the computer, reconnect all peripheral devices, and turn the computer back on
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